Through the years I’ve had lots of patients ask me how to interact with people and how to be social, the mechanics of it, so I want to give some rules of the road, social skills 101 if you will. First, let’s talk about why social skills are important. Social skills are the foundation for positive relationships with other people: friends, partners, co-workers, bosses, neighbors, on and on. Social skills allow you to connect with other people on a level that is important in life, a level that allows you to have more in-depth relationships with others rather than meaningless surface relationships that have no benefit to anyone. Once you understand the value of having good social skills, you need to want them for yourself and commit to working on them, because that may mean doing new things that may be uncomfortable at first. So, how would you start to improve social skills? Well, socialization is an interaction, so you need at least one other person to socialize with. So the first step is to put yourself among other people. Basically, you have to suit up and show up to socialize. You might feel wierd or shy at first, but don’t let anxiety stop you. If you’re not around other people to socialize with, you’re obviously not going to improve your social skills. So take a breath and dive in.
Step number two, put down the electronics. If you’ve put yourself in a social situation, you may be tempted to fiddle with your phone to avoid the awkwardness of just standing there, but when you’re around people, turn the phone off. You shouldn’t be disrupted, you can’t be distracted, and you can’t be checking email, messages, notifications, etc. Those things will get you to exactly nowhere. When you’re distracted, you won’t pay proper attention to the social setting you’re in, and since that’s kind of the whole point, put it away and keep it there.
So you’re in a room with plenty of folks to socialize with, your phone is tucked away, so what’s next? Well, if you want to interact with people, socialize with people, you have to look like it. You can’t put yourself in a corner with your arms crossed and a disinterested look on your face. Step three is to demonstrate an open, friendly posture. You need to be inviting to others who may want to talk to you. Put on a friendly face – you’ll be surprised at how many people approach you when you look approachable.
As they say, the eyes are the entries to the mind. Step four is to always maintain good eye contact. This is hugely important when conversing, but fleeting eye contact also comes in handy when you’re just circulating in a room or looking for someone to strike up a conversation with. Eyes can entirely change a facial expression and easily convey mood and interest. Without eye contact, there is limited communication, and social skills are compromised without appropriate eye contact. Eye contact is so integral to communication that some people say they can tell if someone they’re talking to is being honest or lying by their eye contact, or the lack thereof.
To communicate well, you must pay attention to your equipment…your speech. So step five is remember your speech: the tone, the pitch, the volume, the tempo, the accent. Right or wrong, people will judge and label you by your voice. A man’s voice that’s too loud is a turnoff, he comes off as a blowhard. A woman’s voice that’s too soft is annoying because people have to try too hard to hear her, and people may say she’s a sexpot, a la Marilyn Monroe. If she speaks at too high a pitch, she’s a bimbo. To some, a southern accent means you’re dumb and a northern accent means you’re a hustler. Speaking too slowly or too fast is annoying, too monotone and you’ll put people to sleep. On the flip side, a singer or actor with perfect pitch or an especially unusual or dulcet tone can build a legacy based just on their voice, a voice that will be instantly recognized for all time. When it comes to the way you speak, be aware and make alterations to be distinct and easily understood. Remember voice inflection, because monotone is a tune-out and turnoff. Speech should be like a story, with highs and lows, ups and downs to hold people’s interest.
After reading step five above, you might think that developing good social skills hinges on everything you say, but that leaves out a key factor…listening. Step six on the path to developing good social skills is to be a good listener. Just listen. Eazy peazy lemon squeazy. Now, if you’ve ever in your entire life enjoyed speaking to someone who clearly wasn’t listening to anything you said, raise your hand. Any takers? Anyone? I thought not. It is annoying AF when it’s so obvious that someone’s not listening to you speak. And you don’t want to be annoying AF, do you? I thought not. Social skills aren’t just about what comes out of a person’s mouth, so listen.
A great way to deal with nerves that may accompany you when you put yourself in a social situation and talk to people is to find commonality, so this is step seven. When you first meet someone, a sense of commonality is a great way to establish a quick rapport with them. Commonality is something you share. It could be something as simple as going to the same school, a shared interest in sports, same places where you’ve lived or hobbies in common. Step seven is to find commonality with someone; something simple to break the ice and establish a conversation.
Once you’ve begun a conversation with someone and you want to further it, you need to go beyond just commonalities. You need to relate to the person on a deeper level. How do you do that? Through step eight, empathy. Empathy is the ability to relate to someone by putting yourself in their position in order to understand them better. If someone has a dying parent, has just lost their job, if someone is lonely, has ended a relationship, didn’t get a promotion, or experiences anything that elicits an emotional response, being empathetic is the ultimate understanding of their pain, their sorrow, or their disappointment. Step eight in improving social skills is the ability to put yourself in someone else’s shoes in order to have genuine empathy for that person. A key word here is genuine. As a general rule, good social skills are genuine. Lip service is not part of good social skills.
Step nine is a pretty simple concept, though not so much in practice. Respect. In order to learn good social skills (and have anyone to practice them on) you must respect what other people say. I did not say agree. You can completely disagree with their opinion, but step nine is that you must respect their right to have it and include it in the conversation.
While in theory you have the right to say anything you want in your social circle, you should watch what you say. Step ten is to consider the content of your conversation. There are certain things that shouldn’t be brought up in some situations. As they say, religion and politics are big no no’s for sure. Gossiping is also on the no list, because it’s really toxic to a conversation and leaves people scratching their heads. If you’re talking about Mary to Connie, Connie’s bound to wonder what you say about her when you’re speaking to Shelly. So it’s best to just not talk about people. But I think it was First Lady Dolly Madison who said “If you don’t have anything nice to say, sit next to me” Some people do like gossip, the jucier the better. But you have to be prepared to pay the piper. A conversation can be like a minefield, with certain subjects as the mines. You have to navigate through the whole conversation without blowing yourself to smithereens.
In order to have appropriate social skills, you must consider the non-conversational parts of social interaction. If you’re so drunk that you can’t speak or no one can understand what you’re saying, obviously you can’t use good social skills. Same goes for drugs. If you take a Xanax to calm your nerves before the company mixer, you will not have appropriate social skills. You may not think people can tell, but you’d be wrong. Step eleven is about intoxicants like alcohol, marijuana, benzodiazepines, and Adderall… they all make you act weird and affect your social interactions, and people pick it up right away. They may not know what drug you’re on, but they’ll know you’re on something for sure, because your social interactions will be inappropriate. Rule eleven: you cannot interact appropriately when using drugs or alcohol, so cut both out if you want to have good social skills.
If you follow these steps, you’ll definitely learn better social skills. And a breath mint wouldn’t hurt. Like with anything else, practice makes perfect when it comes to social graces. Be positive, open, honest, empathetic, clear, respectful and sober, and you’ll never be at a loss for people to talk to. You’ll navigate the waters of conversation deftly with give and take, and all included will come out feeling positive about the interaction.Learn More
Can we Talk?
We live in a world that is constantly changing technologically, and as it does so, it is changing how we as people interact. In previous generations, in order to obtain anything- food, shelter, clothing, information- you had to speak to another person. All of these transactions required interactions. And that meant you would have to converse with people. But things have evolved, and are continuing to evolve, every day. Obtaining those normal life needs I mentioned above has been revolutionized to the point that they no longer require person to person interactions. I talk to and listen to people all day, everyday, and I have seen some repercussions from the decline of personal interactions. These days, people really suck at the art of conversation. And it is an art. But now that the advent of technology has made it unnecessary to converse, it’s clear that its gone downhill. Look at texting. Most people choose to communicate by text rather than by voice/ phone whenever possible. The problem with that is that when people actually do talk to others, it sounds sort of like a text, with all the appropriate jargon and acronyms. Even the way we entertain ourselves has changed. You can entertain yourself alone now. You don’t even need a friend to play a game. For that matter, you don’t even need to make friends in person. You can have electronic friends to play video games with. If you’re in school and you need to do research, you can do it all online. There is no seeking out of experts and sitting down in person for a discussion. You don’t comb through giant reference texts; hell, you don’t even need to go to a library, you just need a laptop. When I tell millennial patients that I spent a lot of time in the library when I was in school, they’re amazed. They can’t wrap their minds around using microfiche (“Duuuude, like what is that microfish Doc?”) to look at newspaper articles from years past. They don’t even understand what the Dewey Decimal system is, and would have absolutely no clue as to how to find and check out a book. While today’s ability to get all the information you need online sounds totally fantastic, there are some pitfalls to be aware of. For all the information on the superhighway, there is a lot of misinformation. You have to be able to weed that out, which can be difficult. There are plenty of people with their own nefarious agendas posting crap online and taking no accountability. There is no monopoly on information. Good, bad, or indifferent, everything is shared online. Social media has radically changed interactions between people. It used to be that to find a date, you actually had to leave your house. Not so anymore. Now you can find dates and vet them without even getting off your couch, and that first awkward conversation is had in text rather than in person. Facebook, Instagram, Twitter, Tinder, Match, JDate, Farmer’s Only, DateUrDog, yada yada- there are crazy sites for every segment of the population- these sites allow people to share information and give the illusion of socialization.
What about some basics of just feeding yourself? When going “out to dinner,” people would normally socialize. But that does not happen anymore. Uber Eats, Delivery Dudes, DoorDash, you can get virtually any restaurant food delivered, whatever you want, whenever you want it. As a result, there are no more random interactions where you would meet people for dinner or run into people you know while you’re out. Money management is another area that has drastically changed. Banking, stock trading/ dealing, investment management, everything has gone online. There is no more going to the bank, gossiping with a teller friend, or running into people at the bank. Doesn’t happen much any more. I remember when I was a kid, people used to say that a banking job had good security, because people would always need money. I wonder what they think now, when everything is done electronically. Another major shift has been online shopping. I hate making comparisons that start with “When I was a kid…” but when I was a kid, a teenager, a big place to hang out and see cute girls was the mall. That’s where most people bought their clothes and it was the place to be seen wearing them. But now, shopping is done online…Amazon, Walmart, Rakuten, Wish, on and on. Every store has a website; it’s a virtual mall to buy clothes, shoes, decor, jewelry, whatever you could possibly want. You don’t need to go out every week to grocery shop either. Now you can join Amazon Prime and get Whole Foods groceries delivered to your doorstep. These days, we don’t have to do many of the errands that our mothers and grandmothers did. Dry cleaners pick up dirty laundry and deliver everything perfectly pressed the next day, dog food is delivered, pharmacies deliver medications, groceries are delivered with the frozen goods still frozen, and there is even an increasing trend of doctors doing more telemedicine. I have one patient, Eileen, who tells me she leaves the house just twice a month- to get her hair done, her nails done, spa treatments, or to see a doctor or dentist. That’s all she’ll leave the house for. She even gets her dog groomed from a mobile dog groomer that comes to her house. Since everything we need can be delivered to the home, there is very limited interaction where we see others, and social interactions are even more limited. There becomes only one reason to interact, and that is that we as humans need to socialize or risk damage to our psyche. Think about what you hear about most serial killers…they were quiet, they were loners, never seen with others. Socialization is healthy. But now, instead of making and nurturing all these relationships through the chores we used to do, we have to create a social world, a place in which we choose to make time to socialize, where we choose to interact with people. It’s like socialization by appointment.
This information applies to all generations. I have talked a lot about millennial this, millennial that, but this is all generations. Yes, our young people have been raised on a diet of electronics and have not learned to communicate with one another, but our older generations that were taught and practiced social skills are now losing those skills as they age. I’ll put it this way…with any learned skill, if you do not use that skill for seven years, you will lose that skill. I have elderly clients who never leave their homes; everything is ordered in and delivered. Their social skills are inadequate. One of my long time patients, Albert, comes to mind. He was a vastly different person when he was going out to dinner with friends, when he went grocery shopping or played cards with friends. Now he doesn’t get out much and his social skills suffer for that. I feel very strongly about the need for socialization; I would say if we do not socialize, we do not exist. I think we need to come to the point where we recognize that a lack of interaction between people is a problem. Not just not socializing with people but also “electronic friends” from social media that are not real friends. People whose lives revolve around these “friends” on social media and videogames have to see that these virtual relationships aren’t fulfilling. There is no intimacy in those relationships. And when I say intimacy, I’m referring to physical and emotional intimacy. You can’t see a facial expression, read body language, or touch, feel, or smell over the internet or through text or anything other than an in-person interaction. Another problem with electronic online relationships is that there are no checks and balances on behavior. You can say or do whatever you want, and you can dress, smell, and look any way you want and it really doesn’t matter. You can even be a predator or a catfish trolling online…or you could be a victim of those people when you are interacting on the internet. There is no one to say hey, that was dumb, or that was funny, or that was great, or you are pretty, or you are dressed inappropriately. So, without outside interaction, behaviors can become more bizarre in the technological vacuum. You also limit group interactions that nurture skills that are good, as in leadership, speech,skills of social interaction, the ability to make a case for yourself and sway opinion. These are critical in terms of group behaviors.
There are other things that are lost without an in-person social interaction. It is tough to have humor online. It’s hard to convey certain thoughts, without voice inflection and facial expression. In effect, you lose your sense of humor and the ability to make people laugh. It’s also difficult to have or convey empathy. You can’t understand what is going on in other peoples’ heads or what they’re feeling or thinking. The internet can cater to people looking to hurt others, bully people, and be mean; they can say what they want while remaining anonymous. Social etiquette is lost. The ability to speak and interact using your voice, your speech and your body language to communicate a message is lost in electronic interactions, as is understanding nonverbal cues, group dynamics, and the art of conversation, as I mentioned above. You actually become dulled when you have limited true life interactions, so you lose the ability to pick up on social cues. Another thing lost to limited true life interactions are shared experiences. You are always alone with only electronics, no personal interactions, so there’s no one to motivate you or challenge you. By severely limiting real life interactions, you lose exposure to everything outside of you. There are no new things, new tastes, smells, places, people, and travel…you just don’t get that from your electronic internet- bubble life.
Whenever I present a problem, I like to present a solution as well. So, if you’re living an electronic/ internet existence, what can you do about it? It sounds cliche, but the first thing is to recognize that there is a problem, and that you want to change your reliance on electronics and improve your social skills. This is big, because most people do not even realize there’s a problem. They don’t realize how much they are depending on electronics/ social media to communicate.
Then two, once you realize the problem, you have to commit to doing everything possible to increase interactions with real people in the real world. To do this, you’ll have to begin to desensitize yourself, because there may be anxiety early on when interacting with other people. But don’t let the anxiety prevent you from doing it. Go out and talk to people, same or opposite sex, maintain a conversation, and try being funny. Definitely make sure to be appropriately dressed in something you feel good about wearing, and make sure your hair and/or makeup is on point. Be aware of non-verbal cues like your body posture and your natural facial expression. If you have Resting Bitch Face, find and frequently practice a more open expression in the mirror. Essentially, you want to enhance your positives and interact appropriately. Before you know it, you’ll be less terrified by personal face to face interactions. Another way to meet people and increase real social skills is by doing errands, especially if you previously had them done and delivered for you. If you like certain products, go where they sell them and interact with salespeople or other customers and buy them. If you see someone buying something you haven’t tried before, tell them that and ask them what they think of it. Also, make it a point to expand your world by involving yourself with hobbies, your family, sports, academics, whatever piques your interest. Make an effort to seek out new things and try them. As you go to new places, the goal is to make new friends, to start real relationships in the real world. You can do this by starting a conversation based around whatever activity you’re both doing. For example, if you’re taking a cooking class, ask someone in the class what dish they really want to learn to cook or what restaurants they go to when the dinner they make is inedible. A common denominator is a great place to start a conversation. It may take a minute to psych yourself up to start a conversation, but don’t get stuck there- It’s not a big deal to start a conversation, so don’t spaz out and make it into one.
If you want to have real relationships,function properly in the real world, and learn how to interact appropriately and carry on a conversation- with co-workers, bosses, friends, family- the key thing you have to do is to put down the electronics, the phone. Turn it off and don’t carry it for a day and see how your social interactions change.
So, you’ve admitted there’s a problem with your social interactions, that you have trouble making in person friends and starting real relationships with real people, and that you really only interact with people electronically on the phone. And you’ve said that you’ll do whatever it takes to learn how to make real friends in real life and stop relying on electronic friends; that you will put the phone down and get hobbies or try sports or whatever you can find to meet people in person and not online. That’s all great. But I have a couple of tips for you. First tip: when you go out now to wherever and whatever it might be and you’re making efforts to interact with people, observe successful people and copy them. When I say successful, I don’t necessarily mean someone who has money (though that doesn’t hurt lol) I just mean successful in that they are clearly holding people’s interest, or it could be someone who oozes charisma to you, someone that you’d like to be or hang out with. So locate that person and look at how they interact with others and pick and choose the qualities you like and can integrate with your unique personality. You don’t have to reinvent how to interact with people, you just have to find someone you think is successful at it and copy it into your personality. And the second tip is that it’s perfectly fine to talk to people about how to meet people, and it’s okay to ask for help. No one is born knowing everything there is to know about everything. So while you will be better at some things, there will be some people who could be role models or instructors for you who are maybe wiser or more capable in this communication area, and you could learn skills from them on how to break the ice, how to interact face to face, and how to hold conversations.
When I asked ‘Can we Talk?’ I asked it literally, because every day I see that the spoken word is being usurped and replaced by the texted/ transmitted word, a fact that I find unsettling at best.
As technology advances, I’m certain that robotics will continue to take over an ever-expanding pool of tasks that require skilled labor, jobs that are currently filled by humans. In the future, we will have to learn to live with robots, to interact with them on a daily basis. I wonder what that will be like, if they will have the ability to have real conversations given that they would not have hearts and souls. I worry that artificial intelligence will take over and possibly eliminate human intelligence, human feelings and interactions, just as many human jobs will surely be eliminated. Even after robots, life will continue to evolve, it has no choice…but I think it’s going to be a bumpy ride.Learn More